Monday, 11 April 2016

Weekly round-up of online feedback.

By Sarah Kennedy
Patient Experience Officer 

Listening and learning from patient feedback is vitally important to us at NUH. Only by doing so are we able to say ‘thanks’ to the staff and teams who are doing an excellent job and really focus on the areas in which we need to do better.

With Patient Opinion and NHS Choices it’s quick and easy to share your experience. Alternatively, you can tell us how we did by sending us a tweet to @nottmhospitals.

The top online feedback themes last week were about care standards and staff attitudes and behaviours. Here are some of the highlights:

“The team within the QMC anticoagulant clinic are first class. They have throughout my treatment been thoughtful and caring.”

Each and every member of the teams, the reception staff, the nurses and the doctors offered a consistently supreme level of understanding, professionalism and care throughout a very difficult time.”

“The best part of this experience for my daughter was being able to ride the toy tractor all the way down to the anaesthesia room.”

“My mother is currently in the Queen's Medical Centre Nottingham as an inpatient. During her stay her dentures have been lost. At the very least I would have expected this to have been addressed by her current ward or passed on to the relevant department to handle. I feel it is the hospital's responsibility to resolve this problem, the sooner the better.”

They looked after my son with great care and gentleness, despite the ED being very busy. They kept me informed at all times of what would happen next and who/what we were waiting for.”

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