Monday, 25 July 2016

Online Feedback - weekly round up




By Sarah Kennedy
Patient Experience Officer

Patient feedback is a great way of thanking staff and an important part of how we learn and improve our services.

If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals

Here are a few of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“I was referred to the City following a TIA. Despite a mix-up at my surgery resulting in me arriving a day early I was slotted into the system and made welcome. The service and treatment I received was as good as it gets and I would like to record my thanks and express my admiration to everyone involved.”

“Over the course of the three days we spent there we were cared for by up to 30 different members of staff from nurses, doctors, consultants auxiliaries the hospital school and many, many more. Every single person went the extra mile to make sure my daughter was given the best possible care, 2nd to none.”

“Absolutely abysmal. Have you ever had grey salmon? Dried out mashed potatoes, generally unappetising food. Really, it is disgusting. Food should look appetising and taste good. Shame on you.”

@nottmhospitals Thank you 👍 they're fab there.....been going for decades! (about ENT dressings clinic)

Excellent service at QMC @NHSNottingham today. In and out of fracture clinic within an hour

@nottmhospitals big thank you to Dr Stephen Richards for staying at the end of shift to stitch up Kate's leg in children's A&E last night


Is there a member of our staff who you feel has gone the extra mile for you? A NUHonours nomination is a great way to say thanks. NUHonours are our annual staff awards. Find out more and submit a nomination here.

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