By Andrew Steggles, Patient Experience Officer
Patient feedback is a vital part of how we learn and improve
when we fall short, and a way to say ‘thank you’ to our staff.
With Patient Opinion and NHS Choices it’s quick and easy to
share your experience. Alternatively, you can tell us how we did by sending us
a tweet to @nottmhospitals.
Here are examples
of some of the feedback we received last week:
“My dad was taken
by ambulance after suffering another stroke and was kept waiting for over an
hour on a trolley with the paramedics before being assessed. There were 5
patients including my father queueing in the hall to be seen.”
“Thank you to those
in the Emergency Department who gave my 95 year old father great care after a
fall. Fast tracking his treatment due to his age was much appreciated and all
those we encountered were helpful, friendly and efficient.”
“I had retinal
detachment surgery as it was urgent, I was treated by two consultants with
excellent treatment.”
“There is no
continuity of care. Different staff nurses. Same for the auxiliaries. Elderly
people need to be able to recognise a face. Why not keep the same nurses in one
particular bay? I feel that my mum has been let down by services, communication
and a duty of care.”
“I attended for an
MRI scan to be told that they couldn't do half of the scans because I had eye
make up on and I would have to come back another time. This was not on the
letter I was sent and I was not told whilst I was sat in reception during the
45 minute delay when I could have removed it or during the questionnaire I went
through with the radiologist!”
“Mother spent three
nights following breathing difficulties on Morton Ward. The staff were
excellent, especially the student nurse assigned to her care, who showed
patience and respect.”
Is there a member of our staff who you feel has
gone the extra mile for you? A
NUHonours nomination is a great way to say thanks. NUHonours are our annual
staff awards. Find out more and submit a nomination here.
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