Tuesday, 2 August 2016

Online Feedback - weekly roundup

By Sarah Kennedy, Patient Experience Officer

If you have been a patient or visitor at our hospitals then we need your feedback.
Patient feedback helps us learn and improve and id a great way of thanking staff who have made a difference.

You can quickly and easily share your feedback with us online with Patient Opinion and NHS Choices or you can send us a tweet to @nottmhospitals

Here is a selection of last week’s online feedback and tweets. You can read more feedback about us on the Patient Opinion website.

“The staff at Coronary Care Unit ward D55 are remarkable. My amazing grandfather passed this week and he was treated with the upmost respect and professionalism from all the NHS team. The ward was exceptionally clean.”

“I can only thank the staff and surgeons for saving my life and will be forever grateful to them.”
“The staff on wards E38 and E40 gave exceptional care. They couldn't do enough for us and made sure we were comfortable and that we had everything we needed.”

“They looked after my son so well and even had him smiling and distracted even though he was in pain. I would recommend this hospital always; you are in safe hands here!”

 “I am extremely concerned about the lack of continuity of care on the ward. I have yet to see the same nurses working in the same bay during a 7 day period. When talking to staff I am told "I have only been here 6 weeks" "I will ask a doctor to speak to you"”
“We have been told there are no pending available appointments due to overcapacity! This is disgusting from a hospital the size of QMC.”

@nottmhospitals fab patient experience in kids ED tonight - seen, xrayed and treated in 2 hours and staff were lovely

Thank you to Dr and nurses of ward at D58 qmc@nottmhospitals.

@nottmhospitals @NUHstaff big thanks to theatre recovery staff at the urology centre. Excellent care received.

Communication at the QMC is appalling @nottmhospitals such a shame all the admin lets down all the hardworking staff!

Thanks to the HPB surgical team, PACU and staff on Ward E15 at @nottmhospitals for looking after one of our researchers.

Nominations are still open for this year’s NUHonours awards. A NUHonours nomination is the perfect way to celebrate and thank staff who have made a difference to you or a loved one. Find out more and submit a nomination here.

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