Tuesday, 27 September 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

Patient feedback is a vital part of our learning and continuous improvement.
If you’ve visited our hospitals you can share your experience quickly and easily with Patient Opinion and NHS Choices. You can also send us a tweet to let us know how we did to @nottmhospitals.

Here are a few of last week’s comments.

“I am lying in a hospital bed post surgery and what else can I say but fantastic; from the consultants to the domestic staff, they have all be kind, caring, attentive and friendly. The bed is comfortable and the meals are great, I really don't know what people moan about!”

“I was admitted to the QMC for an Emergency Right Carotid Endarterectomy. Went to the theatre mid-afternoon for the operation which lasted about two hours, with another two hours in recovery. All went well and after an overnight stay I was discharged on the Saturday afternoon. I have nothing but praise for all QMC staff, medical and others who were responsible for my care. Whereas I won't comment on whether I would recommend the procedure I had I would wholeheartedly recommend the hospital and the care one would receive if they ever had to go to the QMC for treatment.”

“The staff that looked after me whilst having tests were lovely, and I could not fault them.
Unfortunately I am still unwell with what I was initially referred with, and the condition has worsened, and I have not heard anything from the clinic since a letter with the results of a breath test so am suffering, and nothing is being done about it.”

My Mrs was due to have our first baby on the 1st of October, due to medical issues we were admitted to City hospital last Tuesday, we were taken to Lawrence ward in the maternity unit and I can honestly say that in all my years of visiting hospitals for various medical conditions of my own, I have never been treated better than when we're there, every member of staff were 10/10, 24 hours of every day. All the staff working in Lawrence ward deserve a standing ovation and a medal for their continuous and caring support.”

“I recently visited a friend in the Adult Intensive Care Unit at the QMC, and I was utterly shocked at the lack of cleanliness of the hospital. The nursing care in the ICU ward was fantastic, it’s a shame that the hospital cleanliness wasn’t of the same high standard.”

“The theatre team performing my C-section were friendly, polite and had a sense of humour. Everyone in that theatre room informed us of procedures, reassured myself and my husband and made a very scary procedure much more manageable.”

“I think it important to tell you all my story. In 2009 I was diagnosed with a rare chronic disease called RRP which affects your speech, breathing and is pre-cancerous. There is no cure! The illness took my job, my respect and my mind through mental health problems. If it wasn't for the psychotherapist I saw at the QMC Nottingham within the speech therapy/ENT department, I wouldn't have made it, no ifs no buts. ‘I couldn’t have made it without you,’ I told them. I'll never forget the help and patience I received from them!”

"Chemo day case @nottmhospitals today was nothing but impressive. Efficient, kind, caring and such a team! Thank you so much! #admirable."

"Ridiculous to see smokers light up standing on 'No smoking area' floor markings @nottmhospitals - only 2 people moved on when asked!"

Monday, 19 September 2016

Online feedback - weekly round up

By Andrew Steggles
Patient Experience Officer

If you’ve visited our hospitals please let us know. Your feedback is a vital part of how we learn and improve so if you’ve visited our hospitals please let us know how we did. 

It’s quick and easy to share your experience online with Patient Opinion and NHS Choices. Alternatively you can send us a tweet to @nottmhospitals

Here are some of last week’s comments. You can read more feedback about us on the Patient Opinion website.

“We were referred to the out of hours service by Kings Mill Hospital after a fish bone became embedded in my daughter’s tonsil. The care and attention we received from the staff at QMC was excellent . As a former Ward Sister myself I was very impressed by everything I saw on Ward C25.”

“Mum was referred to Beeston Ward within 48 hours of her TIA. The care extended to her was exemplary… It made an already stressful time, so much easier for her (and us!).”

“My wife asked one of nurses if she could have some Imodium to stop her from rushing to the toilet and the nurse said she'd ask the on-call doctor to prescribe something. This was at 8: 45pm on Sunday night and she is currently still running between the room and the toilet. The nurses have contacted the doctor - he/she or the medication still hasn't arrived and it's now 00: 32am, all she wants to do is try and sleep. Can somebody tell why it takes so long for someone to prescribe medication when you have the so called hand technology to make things easier and better for the patient?”

“I have Ulcerative Colitis. The treatment I received was excellent however soon after I became an outpatient, it started to falter. The last visit was March 2015 and that was for a colonoscopy, I was supposed to have a follow up appointment after but that never happened, now I've had to make one myself for October 2016 (yet more waiting!)”

“I attended the Cardiac Short Stay Unit to have an ICD fitted, the Unit was very well organised on my arrival .I was quickly shown to my bed and informed where I was on the list, the procedure took place on time and in no time, I was back in my bed and quickly offered tea and a sandwich, which was most welcome. During my time on the unit, I was treated with complete dignity.”

“Spent the afternoon visiting at QMC Nottingham. Very impressed with the cleanliness - in an ex-professional capacity.”

“@Nottingham_Post QMC is where I had my baby he was in 5 days after poorly when I could bring him home had to walk through cigarette smoke.”

Wednesday, 7 September 2016

Online feedback - weekly roundup

By Andrew Steggles
Patient Experience Officer

If you have been a patient or visitor at our hospitals then we need your feedback.

Patient feedback helps us learn and improve and id a great way of thanking staff who have made a difference.

You can quickly and easily share your feedback with us online with Patient Opinion and NHS Choices or you can send us a tweet to @nottmhospitals.

Here is a selection of last week’s online feedback.

“I would like to thank all the doctors and staff of Loxley ward. I had such excellent care and support. The procedure I had has made such a difference to me and I was so grateful to be in the special hands of City Hospital.”

“I was admitted to DCU three weeks ago. From entering reception to being discharged I was cared for in a professional and empathetic manner. All the staff I met were friendly and put me instantly at ease. The whole experience was seamless and I was home before i knew it.”

“I was in agony and screamed out to stop, the dr advised that they was almost finished but if I wanted them to stop they would, The pain was excruciating and I asked them again to stop at which point I went dizzy and felt very nauseous, almost passing out completely. I felt ignored by the doctor.”

“My partner was transferred to the Infectious Care team on the Nightingale Ward on Friday evening after having spent 10 nights at the QMC with a no known cause illness. I was deeply concerned as this was a bank holiday weekend and my partner had spent a frustrating 10 days in hospital already and was feeling no better, but the whole medical and nursing team were amazing and all available to reassure, comfort and provide the necessary care treatment support and most importantly diagnosis.”

“I was given an appointment card and the receptionist said she would follow this up with a letter.
I have now checked the card! There is NO indication of which site the clinic takes place - the card is used for all NUH sites.  There is no name for the clinic for the patient to realise that this is for which consultant just a clinic code APB4C. I know this meant CHN site and Orthopaedic clinic, but there is no clue here for a patient.”

Here are a selection of tweets from last week.

“At ED @nottmhospitals with mum. Very busy & hot. Staff including X-ray & porters all incredibly caring & helpful to the patients. Handing out water.
Impressed by the calmness and compassion shown in ED today to all.”

“Thanks so much @nottmhospitals I had a succesful hip surgery at 11 and I'm almost fully recovered so thanks so much to Queens Medical Centre.”