Monday, 3 October 2016

Online Feedback Weekly Roundup

By Ashley Rolfe
Patient Experience Officer

Patient feedback is particularly important to the trust to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback, as it is critically important for us to improve our services, and is a great way to give recognition to our staff that have made a difference.

You are able to share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could also send us a Tweet @nottmhospitals

Here is an assortment of last week’s comments:

“I came to the City Hospital Nottingham because the procedure I required was not available in the Lincolnshire NHS Hospitals. The procedure was carried out at City's Endoscopy unit, and I would like to thank everyone for their kindness and help during my stay”

“I recently spent just over a day in A23, the worst day of my life. However the professional, compassionate and caring staff guided us through the most difficult time. I felt safe, supported, cared for and respected. A great trio of doctors, amazing nurses doing wonderful things. Also smiling and friendly catering and cleaning teams. Not a ward you want to need, but reassuring they are there.”

“Arrived by ambulance via our family doctors surgery. Seen very quickly and had various tests done to determine if this crushing feeling in the chest was indeed a heart attack.
Test results back in a couple of hours, which confirmed that I had a blocked bundle vein, which was of course marvellous news in view of what it could have been.
Everything fully explained to me about what would happen from now on by a charming doctor, and answered any questions that were asked. Top marks to your doctor and his staff and to QMC.”

Below are some of last week’s tweets.

“The midwives at Nott’s QMC #NHSEngland #NHS were all utterly amazing with wife & baby! So understanding and supportive. πŸ˜ŠπŸ‘ΆπŸ‘Œ#SaveOurNHS”

“@nottmhospitals thanks to all who've been involved in my treatment, if you don't realise what a difference you make, you should.”

“@nottmhospitals right on the nail when it comes to attitude to feedback”

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