Tuesday, 1 November 2016

Online Feedback - Weekly Roundup

By Ashley Rolfe
Patient Experience and Information Officer

Patient feedback is particularly important to us at Nottingham University Hospitals to further support our development and ongoing improvement.

If you have been either a patient or visitor at our hospitals we welcome your feedback as it is critically important for us to improve our services and is a great way to give recognition to staff that have made a difference.

You can share your feedback quickly and effortlessly online with Patient Opinion or NHS Choices, or you could send us a Tweet @nottmhospitals

Here are some of last week’s comments left on our feedback websites: 

“I was admitted for an induced labour on Sunday 9th October 2016. From the minute of admission I was treated by some absolutely amazing staff. A particular member of staff looked after me and put me at great ease on the induction suite and what a lovely person. When I was moved to the labour suite the night team on 10th October the staff were absolutely amazing from start to finish. My midwife was so supportive and done an amazing job in making sure that myself and my little man were ok as it was a tough labour.”

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“I attended ward C24 yesterday for a day procedure. In the ward I was mainly looked after by a nurse who was very proficient, friendly and caring. I had to wait for my turn in theatre, but during this time even the consultant took the time to come and keep me informed of when I would be taken. When my turn came, all the staff I encountered until I was back on the ward, was very efficient, friendly and caring, which very much made me feel at ease. All in all I had a very pleasant experience”

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“The NHS is criticised too much, when you are seriously ill in my opinion you couldn't be treated better. My father in law had a stroke last Friday and the ambulance arrived within ten minutes, we were sent straight to the ward where he was cared for extremely well, thank you to all the staff needed to keep the wards functioning. It's a tough job and the staff does not get praised enough for what they do!”


Here is a selection of last week’s tweets:

@NottmHospitals
“Fantastic care at QMC & City hospital this weekend @nottmhospitals, nothing but admiration for the NHS”
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“Amazing work by #QMC #NHS & a very brave daughter”
-----------------------------------------------------------------------------------“Congrats to @nottmhospitals for retaining their Gold #cateringmark for fresh, local, sustainable patient meals!”
                                                                                                            
Please keep sending us your feedback, we always listen to all of your comments and concerns and it really helps us to improve. 

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